Product development with the customer

The figures are impressive: 450,000 m2 of flooring, 150,000 m2 of walls and ceilings, 250,000 m2 of glass and façade area as well as 135 escalators. This is the key data of the cleaning assignment to be met by GCS, subsidiary of Fraport AG, at Germany’s largest airport in Frankfurt. The dimensions alone make the task a real challenge.

Wanted: A flexible supplier

What was called for was someone who could react quickly and flexibly to the individual requirements of the service provider for a very special, premises-related problem. “I needed the support of a manufacturer who, if necessary, could make five mops for me, the way I wanted them, or could put together an individual cleaning trolley without immediately linking this request with huge order quantities”, is how Hans-Ulrich Schröter, Managing Director of GCS, very clearly explains his situation. During his time in Berlin, he had cooperated very successfully with VERMOP Salmon GmbH. Which is why he turned to the Wertheim-based manufacturer in the matter of working out a joint solution for Frankfurt Airport and GCS.

Ambitious target: Reference premises

The aim was to take measures which, despite cost cutting, would not only guarantee the maintenance of the status quo in terms of cleaning performance but rather, if possible, even further improve the cleaning quality and “brush up” the image of GCS. “The ambitious target was: Frankfurt Airport is to become a reference object within Europe, not only in terms of cleanliness and the cleaning standard.” Working together, an assessment of the site was undertaken: How had GCS presented itself up to that and how was it to appear in the future? How can the perception of GCS be improved through the use of certain equipment, which also helps make work more economical without a drop in standards?.

Electric system trolley “shortens” the distances

It soon became evident that one of the main problems for GCS staff was the long distances to be covered in the airport. If these unproductive times could be reduced, the costs would drop considerably. The solution was an Equipe cleaning trolley with electric drive. This allowed the cleaning staff to perform their duties more simply and with less exertion, particularly given the long distances in the premises. This saved four hours per night shift, day after day. In daylight cleaning, GCS was able to withdraw two staff each from the early and late shifts, who now became available for other duties.

Quality enhanced

The new equipment was a major factor in allowing us to implement our cost-cutting programme,“ reports Schröter. “In my over twenty years in the business, this is the first time it has been possible to actually increase the quality despite a drastic reduction in costs.”

Hans-Ulrich Schröter, GCS Managing Director:

“I needed the support of a manufacturer who, if necessary, could make five mops for me, the way I wanted them, or could put together an individual cleaning trolley (...). The new equipment was a major factor in allowing us to implement our cost-cutting programme.“

Source: Rationell Reinigen